Heidi started out in Member Services in 2020. In 2023, she joined the Human Resources Team as Administrative Assistant, but still works a day or two at the Welcome Desk. She has a degree in journalism from Colorado State University and worked in the newspaper industry as an editor and page designer for 25-plus years. Born and raised in Denver, she grew up camping, hiking, and enjoying the Colorado mountains. Her greatest joy is her family, especially her husband Steve; her three children, Connor (a Division 1 college swimmer), Laura and Bryan; and her two spoiled Yorkie-mix pups.