General Protocols

General Protocol

At Club Greenwood, we are passionately committed to providing an inspiring, safe and clean environment for our members to improve their quality of life! The following guidelines/protocols are added directives to our customized standard operating procedures to make sure you can safely return to our beautiful club. This effort will require the commitment and dedication of ALL members and employees, and we expect your full cooperation!


Stay informed – Refer to the CDC for best practices to keep you and your family safe (CDC Recommendations)

DO NOT come to the club sick – If you are not feeling well, have a fever, or visible signs of illness we ask that you stay home. DO NOT come to the club if you have been exposed to a person who tested positive for COVID-19 within the past 14 days.

Wash, rinse, and repeat – Good handwashing practice involves immersing your hands in warm, soapy water for at least 20 seconds.

Cover your coughs and sneezes – Cover your mouth and nose with a tissue or your sleeve, not with your hands. Using your hands will only further spread germs and viruses. Masks/Face Shields are mandatory for employees.

Disinfect your equipment – The virus may live on hard surfaces! Wipe-down equipment before/after use.

Hands-off for now – Employees are to refrain from hands-on assisting during Pilates, Personal Training, group fitness and other workouts. In addition, replace high fives and handshakes with nods and smiles for the time being. Avoid touching your eyes, nose and mouth until you have properly washed your hands.

We are on the offense – Our club is fully stocked with hand sanitizer, disinfectant wipes, tissues, paper towels and disinfectant spray. Please use them!


On Tuesday, March 17, Club Greenwood deployed Bio-Safe patented technology processes in our highest-traffic areas of the property. This technology converts municipal water into a powerful contaminant-removing, bacteria-killing agent that cleans and sanitizes without the use of chemicals. The engineered water destroys all microorganisms and is a powerful biofilm, fiber, and surface control agent used to disinfect and clean virtually any environment.

The Technology is non-toxic and 100% Biodegradable, FDA and USDA approved, EPA Registered and environmentally safe.

Bio-Safe’s Biological Fogging Services utilizes biocidal technology by filling an area/room with a fine mist of micron particles in a cold fogging process. These particles being so small, remain in the air long enough to kill any airborne or bacterial contamination. As the particles settle onto all surfaces, even those untouched by traditional chemical cleaning methods, the biocide continues to kill any surface contamination. This cold fogging process neutralizes over 300 molds, viruses, bacteria and allergens resulting in an extremely clean and microbial free environment.


  • All employees have been given guidelines for protection against COVID-19 as directed by the CDC
  • All employees have been trained how to properly wear and dispose of masks and gloves
  • Masks are mandatory for all employees
  • Members must wear a mask at all times
  • Guests will be allowed in very limited cases. Immediate family members only
  • Members will have access to gloves. We caution you to remember contaminated gloves will not keep you safe if you touch your face, nose and eyes. Frequent hand washing with soap is still the best practice
  • Each employee will have temperature taken before their shift. Any employee with a fever of 100.4 or greater will be sent home. Employees who are sick are not allowed to report to work
  • All members will be screened, including a temperature check (non‐contact infrared thermometer) upon check-in. Any member with a temperature of 100.4 degrees Fahrenheit or higher will not be allowed to enter
  • Sneeze guards have been placed at all desk locations
  • Floor sticker signage has been placed in various applicable locations
  • The main stairwell in the main club will be UP only. The stairwell located between the weight room and trainer’s office will be the DOWN stairwell. Both the top and bottom doors will be propped open to limit touches
  • Additional hand sanitizer has been located throughout the facilities and placed at the outdoor pools, indoor and outdoor tennis courts, in all studios and locker rooms
  • Hand sanitizer jugs are available at each desk for employee use
  • Additional disinfectant wipes have been located throughout the facilities
  • BioSafe biomechanically engineered water bottles are available throughout the clubs and in Pilates, Yoga and other Studios with mats for member use
  • BioSafe pressurized air pump biomechanically engineered water bottles are available only to employees for continued sanitizing and disinfecting all surfaces in the clubs. Microfiber cloths will be used in conjunction with the BioSafe products
  • BioSafe Cold Fogging systems are being used periodically in high traffic areas and more often in the lobbies, locker rooms, weight room and Kids’ Club
  • In 2008, Club Greenwood installed the Aquafusion Unified Ozone Laundry System. This system has a validated bacteria kill of OVER 99.999%, including superbugs such as MRSA, Aspergillus niger and C. diff.
  • Employees will continue using a towel folding machine for less touches
  • Our building automation system has been adjusted to pull in higher levels of fresh outside air and dispose of more internal air
  • We have upgraded our HVAC filters to MERV 13
  • Every other piece of cardiovascular equipment has been unplugged and is out of commission to allow for physical distancing requirements
  • All floor fans have been removed from the club
  • Hands-free openers have been placed on most doors (foot or arm pull); when using the handicap doors, please push with elbow to open. Some doors may be propped open with door stops
  • Phone charging stations have been removed at this time
  • All social gatherings and events have been canceled until further notice
  • Only one person allowed at a time in TREND Boutique and Game Set Match
  • Cashless at this time – no exchange of bills/coins
  • Pens have been removed for public use; employees are to sanitize after member use
  • Newspaper delivery has been discontinued at this time
  • Ice for water bottles will be available at the main club via a bag of ice to fill water bottles
  • Water bottle fill stations are available. Drinking fountains have been turned off at this time
  • No cups will be available
  • Conference rooms will not be available